Happily Ever After Essay Example | Topics and Well Written Essays - 1500 words

Happily Ever After - Essay Example In recent history, a new, rather a distorted definition of marriage has been brought to life that constitutes the inclusion and legalization of same-sex marriages. This wide-acceptance: socially, culturally and physically, has placed the institution of marriage, which has kept society in harmony with nature, in unprecedented danger, and with passing time, it continues to plunge into a void that shall, in near future, overshadow, or rather completely obliterate its existence and meaning. In light of the aforementioned stance, I fully concur with William J. Bennett’s position that gay-marriages are a threat to the institution of marriage and that this growing threat should be contained and eventually eliminated. Although there are numerous reasons that go against the notion of same-sex marriage, but the reason that is first thought of is religion. As mentioned earlier in the paper, when Adam was created by God, a female counterpart, Eve, of Adam was later created by God to give Adam a companion and thus God established balance. The Holy Bible recognizes marriage between man and woman as day and night, both complementing each other. Just as God has maintained equilibrium in every dimension of nature, the institution of marriage is no alien part of nature, hence it should be treated just as it has been ordained. In addition to this, it is God who has ordained marriage as He deemed appropriate, and it is not upon us to interfere with his laws. Consequently, all major religions of the world: Christianity, Hinduism, Buddhism, Judaism, Islam, etc, concede and preach that marriage is only limited between man and woman, and precludes all other morphed forms of marriage. Pro-marriage activists quote examples of practice of gay marriages in the past, and that many practitioners were Christians and the marriage ceremonies were conducted in churches; this leads them to argue that even religions have shown room for same-sex marriages, but what the activists fail to rea lize is that religion itself is incorruptible, and it is its followers who disobey and deviate from the divine teachings. This establishes that the room created for same-sex marriages in the past was thus created by people themselves on their own account, and that religion itself has no part in it. Furthermore, owing to the sexual revolution that has strengthened its roots in the recent years; the institution of marriage has become potentially weak. The frequent show of themes which project ‘casual sex’ as a natural or normal encounter through movies, pornography, music and television shows has led to the widespread belief among people, primarily the young generation, that extra-marital and intimate relationships outside the bond of wedlock are a part of life. This has ingrained the element of infidelity in people, and the evil of having multiple partners in the impressionable minds of the people; as media has the potent power of manipulating with the psychology of a hu man mind, as a consequence of which societies and cultures have been fashioned into accepting it. Moreover, the beauty and most basic fundamental of marriage is fidelity, although this is not always practiced. One marries because it is deemed worth spending the whole life with the one person he/she loves. While gay marriages, as William J. Bennett argue, promote infidelity; this is destroying an already enfeebled institution. In summary, gay marriage has

Literature Search Public Speaking Essay Example | Topics and Well Written Essays - 500 words

Literature Search Public Speaking - Essay Example ge Journal of Research & Practice that public speaking skills are necessary for success as a professional and he cites several studies and paper which show that people who are good at public speaking have an advantage in the business world as compared to people who are not good public speakers. The writer then goes on to suggest that elementary public speaking courses should be as broad based as possible since students might not be able to take more elective courses in communications. With a similar focus on the academic side, Hansot (2004) shows how mastery of public speaking used to be taught in American schools as traditional rhetorical practice in the 19th century before it fell out of fashion. Students were taught a variety skills including control of their voice and body movements for effective communications. This was considered necessary for professional advancement as well as a part of the duties one might be expected to perform with an active public office. In opposition to the writers mentioned above, Pugsley (2005) takes a more practical approach while discussing public speaking and outlines the important parts of an effective presentation. The writer suggests that planning is the thing which makes a speech effective and successful while an ill planned speech would be incoherent despite scoring highly in other areas. A mastery of the topic under discussion as well as an enthusiastic approach is also a requirement for good speeches. As opposed to the writers mentioned above, the websites found under the topic of public speaking move directly to the heart of the matter and focus on practical advice rather than academic information. For example, Allyn & Bacon (2006) point out how nervousness is to be expected and it should not deter a person from having their say. McKinney (2005) gives very good advice on how a call to action as well as a humorous comment can leave the crowd happy and appreciative of a speech. Finally, the Toastmasters (2005) gives ten

Consumers decisions: Product attributes and branding

Consumers decisions: Product attributes and branding In this research, instant coffee purchasing is selected to study the buying decision of consumers. Three blind taste tests are experimented and proofing that participant tended to choose the popular brand of coffee. Surprisingly, people made different choices in each of the test. The result tells us that without knowing the brand name, their buying decisions are different when comparing with knowing the brand name. In conclusion, brand has a strong influence in consumers decisions. To better understand the blind taste tests, we executed a questionnaire survey immediately. As a result, the survey tells us taste is the most important factor in affecting their buying decisions whereas their second consideration would be price, brand, and influenced by advertisement. This giving an idea that except for the brand and taste, there are many factors should affecting the consumers buying decision. Contents 1. Introduction 1 2. Literature Review 2 2.1. Brand name 2 2.2. Brand Image 4 2.3. Linking brands to consumer perceptions of product 5 2.4. Consumer buying behavior and decision making 6 2.5. Customer satisfaction and loyalty 9 2.6. Product attributes 10 3. Research Methodology 12 3.1. Pilot study 15 4. Findings and discussions 16 4.1. Participants 16 4.2. Relationship of brand, taste and decision 17 4.3. Post-tests evaluation 20 4.4. Buying behavior 23 4.5. Discussions 26 5. Conclusion 28 5.1. Recommendations 28 5.2. Conclusion 29 6. References 30 7. Appendix 33 7.1. Annex: The Blind Test and Questionnaire 33 Lists of Tables and Diagrams Table 4.1 Years of being Nescafe supporters 16 Table 4.2 The participants preference of instant coffee in Test A 17 Table 4.3 The participants preference of instant coffee in Test B 18 Table 4.4 The participants preference of instant coffee in Test C 19 Table 4.5 The No. of people continuing to purchase Nescafe coffee after trying the blind taste tests 20 Table 4.6 The recommendation of coffee to friends after trying the blind taste tests 21 Table 4.7 Satisfaction of Nescafe before the blind taste tests 22 Table 4.8 Satisfaction of Nescafe after the blind taste tests 23 Table 4.9 The factors affecting consumers buying decision of instant coffee 24 Keywords Branding, Brand image, Brand equity, Consumer buying behavior, Consumer buying decision, Customer satisfaction and loyalty, Product attributes Introduction Over the past few decades, a considerable number of studies have been made on the relationship of branding and consumer buying behavior (Fournier, 1994; Keon, 1983), i.e. how the consumer buying behavior affected by branding. Many companies devote lots of money and manpower to build up images for their brands. That is the reason why many studies have focused on this field. In this research will be figured out which factor, brand name or product attributes, plays a critical role in affecting consumer buying decision. In the economists normal approach, price is used as the main tool to explain the consumer buying behavior (Becker, 1996). We carry out blind taste tests and also conduct a questionnaire to find out the impact of branding on consumers preferences. . Literature Review This literature review is going to analysis what has been done in investigating the relationship among brand, consumer buying decision and product attributes. Such information will be digested and modified to be applied to instant coffee purchasing in the Hong Kong market. Brand name In recognition of the growing coffee culture that is sweeping Hong Kong, different tastes of coffee have been rolled out on the market. For example, Nescafe has newly released a new series of coffee Latte in which the image is totally different from the original Nescafe coffee. Old Town coffee has introduced a new series called white coffee. Why do they give new brand names for the new products? Why do they have different images? Is there any advantage for them to do so? According to Armstrong and Kotler (1999), brands can be described as a name, term, sign, symbol, or design, or a combination of these, which identifies the maker or seller of a product or service. Later, Olins (2000) gives a supplement to the definition of brand. He suggests that brand is a device that helps differentiating products from different sellers, without clear branding, in some fields, we literally could not tell one product or service from another. By using brand names, consumers can easily distinguish products from different sellers. Brand Image In the words of Keller (1998), marketers can build up an image for the product to draw customers attention so as to induce more sales (Keller, 1998). Randall (1997) says Brand image is the whole image of the brand existing in the minds of consumers. It is the total information that the consumers have received about the brand. Some scholars think that the brand image can influence consumers buying decisions. Furthermore, Ogilvy (1983) suggests that consumers do not buy products; rather they buy products with a personality. Ogilvy (1983) also suggests the fact that a brand can have a personality or image reflecting that people not only want the basic function offered by the product, but also psychological benefits. If a brand image matches with an individuals image, he/she will purchase that product and may stick to that brand in future (brand loyalty) (Levine, 2003). From the above statements, it seems that consumers are concerned more about the brand image rather than product attribu tes. In the research, we will use the product of instant coffee to test the validity of the above statements. After reviewing the sections of 2.1 and 2.2, we can say that there is an intimate relationship among brand name, brand image and the consumers. Linking brands to consumer perceptions of product In the research, we will investigate how consumers make buying decisions. Perception of a product is crucial in making the buying decision; therefore, it is necessary to find the linkage between brand and consumer perceptions. Olins (2000) suggests that people can have a relationship with a brand: they have an immense emotional content and inspire loyalty beyond reason. Besides, Keller (1998) suggests that what distinguishes a brand from its unbranded commodity is the sum of consumers perceptions and feelings about the products attributes and performance, brand name and what it stands for and the company associated with the brand. In the past, there were only a few instant coffee brands available in the market. In recent yeas, a lot of new instant coffee brands appear in the market, such as Indocafe and Old Town coffee. The traditional branding strategy which has emphasized on product offerings and associated functional and utilitarian benefits is no longer workable in the market. People are now paying more attention to the brand (Levine, 2003). Therefore, it is no wonder many companies create a strong and distinctive brand image for their products so as to differentiate himself from other competitors (Keller, 1998). Advertising is widely used by the companies to build up a brand image. In Hong Kong, many coffee brands have been advertised on TV and in magazine, such as Maxwell house, Nescafe and Mr. Brown. Most studies have found that there are inter-relationships among brand, advertisement and consumers buying decisions (MacKenzie et al., 1986). Besides, that the affective and cognitive-based attitudes towar ds the brand can affect the consumers buying decisions (Homer et al., 1992). Advertising is the primary device used to build the image of a brand and most of the customers usually rely on advertising messages when they make an infrequent purchase for an unfamiliar product (Dowling, 2001).Well-established brands attract increased preference and usage (East, 1997), produce greater emotional ties (Biel, 1993), and boost trust and loyalty (Fournier, 1994). If the statement is true, it indicates that customers perception of products derive from marketing effort such as brand images and brand differentiation in addition to the physical characteristics of the product. What about the product quality? Can product quality influence the perception of product? Consumer buying behavior and decision making In our study, consumer buying decision is our key focus. We will focus on how the consumers make their buying decisions in purchasing instant coffee. We want to know which factors, brand or product attributes, influences most in the process of buying decision making of consumers. Therefore, we must understand the consumer buying behavior and how they make the buying decisions. In the past, consumers were more concerned with a products function- efficiency, reliability, value-for-money, durability and convenience todays customers are prepared to pay more for a stylish product as they become more affluent and visually sophisticated (Henley Centre, 1989). It is no wonder companies put much effort on packaging, product design and advertising. In the words of Bayley (1989), the ambience, the layers of imagery, the texture, the decoding- all of these are vested interests leading to the only rationale: a purchase. Consumer buying behavior refers to the buying behavior of final consumers, individuals and households who buy goods and services for personal consumption (Armstrong et al., 1999). Consumers have to make decisions when there is more than one choice. However, how do the consumers make their buying decisions? Foxall (1980) suggests that consumers will make the buying decisions according to perception, personality, motivation and attitudes. He says that consumer behavior is a process of learning and it depends on how you perceive the product. The process is modified according to the customers past experience and the objectives he or she has set (Foxall, 1980). Besides, Foxall (1980) also suggests that consumers personality and self-image is important in studying consumer buying decision as he believes that consumers only choose products that are consistent with their perceptions of themselves. By using Foxalls (1980) idea, it is not difficult to understand the relationship between brand and consumer buying decision. Once the brand image and consumers image is matched, consumer will purchase that product. Besides, Foxall (1980) also claimed that consumer buying decision is motivated by something more than awareness. It depends on the consumers needs and drives, his tastes and aspirations, plus his attitudes, personality and social environment (Foxall, 1980). Furthermore, Foxall (1980) says that attitudes and buying decision are related and each may influence the other, however, they are not always entirely consistent. Customer satisfaction and loyalty Although our key focus of the research is how the consumers make buying decisions in purchasing coffee, customer satisfaction will also be investigated. In our study, satisfaction refers to the situation when consumers expectations are matched by perceived performance (Blackwell et al., 2001). After purchasing a product, consumers will have a post-purchase evaluation (Foxall, 1980). Consumers will continue to purchase the product if they are satisfied with it. It is called loyalty. Sometimes, they may recommend it to their relatives and friends. In the research, the blind tests will be used to find out how the consumers perceive the product, that is, to see if consumers can recognize the taste of the brand that they have chosen. Previous study has found that customer satisfaction has a positive effect on loyalty and they will repurchase the product again (Oliver, 1997; Mittal et al., 2001). If the consumers are satisfied with the taste of coffee in the blind tests but it is not the brand the consumers used to buy, we can say that brand influences consumers much and the consumers only loyal to the brand but not the product itself. Product attributes According to Armstrong and Kotler (1999), product attributes can be defined as something that can deliver the benefits offered by the product and can add value to the customers. In the words of Keller (1998), product attributes are the ingredients necessary for performing the product or service function sought by consumers. They refer to a products physical composition and are what determine the nature and level of product performance (Keller, 1998). It can be further characterized according to important and optional features, either necessary for a product to work or for allowing customization and more versatile personalized usage (Keller, 1998). In the research, we will focus on the study of instant coffee and we will regard taste as the most important attributes of coffee. Some studies have carried out in which consumers perceive the products they buy and the brands they regularly choose. Taste is used to determine the effect of brand identification on consumers reactions to and evaluations of products (Allison Uhl, 1964; Makens, 1961). The studies conclude that Participants in general did not appear to be able to discern the taste differences among the various brands, but apparently labels and their associations did influence their evaluations. To sum up the literature review, many studies (Allison Uhl, 1964; Keon, 1983; Makens, 1961) have shown that consumers are influenced by branding. However, to what extent will the consumers make their buying decisions according to product attributes? The research will find out the answer. Research Methodology I used the technique of triangulation (White, 2000) in my research in which two techniques, blind taste test and questionnaire, were used. Before conducting the actual survey, I randomly selected 82 people outside a supermarket in Kowloon Bay, Hong Kong and asked them if they had the habit of buying instant coffee. 39 of them stated that they buy instant coffee regularly but 18 of them said that they do not drink instant coffee. In the 39 people, 33 (84.6%) of them said that they usually buy Nestlà ©s instant coffee, Nescafe. 4 (10.3%) of them buy Maxwell House instant coffee and 2 (5.1%) of them buy Old Town instant coffee. I invited the 33 Nescafe instant coffee buyers to do the blind taste test and questionnaire as they were the majority (84.6%) of the respondents. I believed choosing Nescafe instant coffee buyers to be the sample was more representative as they represent the majority of the coffee drinkers that I have asked. However, only 30 of them agreed to participate in the test. The 30 Nescafe instant coffee buyers were my sample population. The sample consisted of 8 males and 22 females who have the habit of buying instant coffee on their own. The blind taste test was carried out in order to find out how the consumers choose coffee. The test was divided into three parts and each part would have 10 participants. In the three blind taste tests, Tsit Wing instant coffee (TW), Maxwell House instant coffee (MH) and Nescafe instant coffee (NC) were used. I chose the three coffees as their price is more or less the same. Every participant had tried the Tsit Wing instant coffee (TW), Maxwell House instant coffee (MH) and Nescafe instant coffee (NC) before. In Test A, three cups of different coffee were given without brand labels. NC was the brand that the sample population used to buy. The participants were asked to taste the coffee and choose one that they would purchase. The data collected in the Test A would serve as a base reference. If the participants like the taste of NC, they will also choose the NC in the test. In Test B, three different cups of coffee were given. Each cup of coffee had a label showing the brand of coffee. The aim of the Test B was to see if there was any difference between Test A and Test B. If they really like the taste of NC, the results in the Test A and B would be consistent. If the results in the two tests are not consistent, it shows that brand influence consumers decision. Test C was carried out to determine if the consumer buying decision was independent of the brand name. The Test C was the same as Test B, except the name of the coffee brand were labeled wrongly. I labeled the cup of MH as TW, the cup of TW as NC and the cup of NC as MH. By comparing with the result obtained in the three tests, we hoped to find out which factors, brand or taste, has a greater influence on the consumers. If the data obtained in the Test A does not match with the data obtained in the Test B, it tells that brand has an influence on consumers decisions. The reason is in Test A, the participants only know the taste of the coffee and they can only choose the coffee according to the taste of coffee. In Test B, however, the participants know both the taste and brand. If their decisions are different, that means the brand affects their buying behavior. For the Test C, the three different coffees were used again. However, their brand names were labeled wrongly this time. Comparing the result obtained in this test to that of in the Test B, if the result has a big difference, that means the brand has a greater influence than the taste on the decision of participants. Besides, questionnaire (Annex 7.1) was also used to obtain data. The questionnaire, used immediately after the blind taste tests, consisted of five questions with choices given. Pilot study The pilot study made me realize that what I need is to observe their buying behavior which cannot be asked but observed. Therefore, I decided to do the blind taste tests and questionnaire instead of doing an interview which allowed me to focus on measuring the influence of brand and taste on the consumers decisions. Afterwards, I decided to carry a three blind taste tests with three groups of people. I enjoy to take this chance tend to do all blind taste test is they will remember the taste of the coffee in the test, and finally affect their choice in the next following tests. Findings and discussions Participants Of the total number of 30 respondents, 8 (26.7%) were males and 22 (73.3%) were females. All of them were NC consumers. More than a half people had 1 to 3 years NC purchasing experience and 70% of them had at least 1 year purchasing experience. From the data, we can assume that some participants are experienced in purchasing instant coffee and the results obtained from them are valuable to discuss and analyze. Relationship of brand, taste and decision In the research, blind taste tests were used to find out how the consumer made decisions regarding brand and taste in purchasing instant coffee. Three tests were carried out. In each test, participants were given three cups of different coffee. In Test A, three cups of coffee without brand name were given. In Test B, brand name was given to each cup of coffee. In Test C, brand names were given but placed wrongly on each coffee. In Test A, three cups of coffee without label were given to participants to taste. Surprisingly, the result was not consistent with our expectation. In other words, taste was the only reason for their choices in the Test A. The result told us that without knowing the brand name, their preferences were different when comparing with knowing the brand name. In this test, the result was changed because the participants knew the brand name when comparing with the result of the Test A. There was a 30% increase in the NC and a 30% decrease in the MH. The data showed that the brand really influenced participants when deciding the coffee. In Test C, the participants had to taste three cups of different coffee in which the brand labels were placed wrongly. The result was very close to that of Test A. That means they chose as if just chose by the taste only. It gave us a hint that with a different label on the cups, their choices were different. What we can conclude is that the brand plays an important role in affecting buying decision of participants. Post-tests evaluation After the three blind taste tests, the participants in Test A and C were told about the correct branding of the coffee they had tried. All the participants were asked if they would continue to purchase the NC after trying the tests. As shown in the Table 4 .5, only 30% of the participants would firmly say yes. Half of them had a second thought of their decisions. It told us that they started to think about their perceptions of NC coffee. It implies that the participants will also consider the taste when purchasing instant coffee. Participants were asked to choose one coffee to recommend to their friends after trying the blind taste tests. The result was shown in Table 4 .6. The result was very interesting that about half of them recommend NC to their friends while another half suggested MH, was most people voted due to the taste in the Test A. It implies that branding and taste also have a strong influence in consumers buying behavior. Participants were asked if they were satisfied with the NC. Before the blind taste test, over 40% of the participants were satisfied with the NC. However, after the blind taste tests, only 17% were satisfied with it and there was 13% of participants were dissatisfied. From the result in Fig. 4 .7 and Fig. 4 .8, we can see that the participants were influenced by the blind test. We can say that beside the factors related to the products, there are some other factors may affect our buying decision. Buying behavior In the research, participants were asked immediately after the blind taste tests about how they made the buying decision when purchasing instant coffee. Factors affecting buying decision In the research, the participants were asked to give factors they thought were influential in making the buying decision in the questionnaire. The answers were shown in the Table 4 .9. In Fig. 4 .9, it shows the most influential factor affecting buying decision. 63% of the participants regard Taste was the most influential (Table 8.1), 13% voted for Influenced by advertisement, 10% for Brand image, 7% for Price and 7% for Word-of-mouth. Nobody voted for brand in the questionnaire. Comparing to the results obtained in the blind tests, the results were inconsistent. In the blind tests, it was found that the influence of the brand was greater than the influence of the taste. In Fig. 4 .10, it shows the top three influential factors affecting buying decision regarding to instant coffee purchasing. Nearly one-third of the whole population voted for the Taste, the second one was Price (20%) and the third were Brand (13.3%) and Influenced by advertisement (13.3%). The Fig. 4 .10 shows that Price is also an important factor in making the buying decision. The data gives us an idea that beside brand and taste, there are many factors should be considered in making the buying decision. Discussions According to the three blind taste tests and the questionnaires done by the participants, we can see that the brand influence was strong to the participants. In the Test A, participants did not know the brand but the taste. They chose the coffee according to the taste. More than 50% of the NC buyers chose MH. However, when the brands were labeled on each cup of coffee in Test B, 50% of the NC buyers choose NC. In Test C, three cups of coffee were given with the wrong brand labels, the result showed that participants tend to choose coffee according to the brand name as 60% of the NC buyers chose MH which was labeled with a NC label. The three test results indicate that brand affects consumers decisions and which is supported by Olins (2000) and Keller (1998). Olins (2000) suggests that brand helps people to differentiate products from different sellers. Besides, Keller (1998) suggests that brand is an external aspect of product and it can affect the purchase or consumption procedure. Besides, the participants were asked if they were satisfied with the NC before and after the blind taste tests, Over 40% of the participants were satisfied with NC. However, after the blind taste tests, the number of satisfied people decreased and there was 13% of participants dissatisfied with the NC. From the results, we can see that the participants were influenced by the blind test and there are some other factors may affect our preferences. As we mentioned in the literature review, consumers will buy the product again if they are satisfied with the product (Foxall, 1980). From the results, we can see that the brand influences consumer buying decisions a lot. From the data in Table 4 .9, there were 63% of participants chose Taste as the most influential. However, nobody voted brand as the most important factor. Compared that to the results obtained in the blind taste tests, in which brand had a strong influence in consumers decisions, there is a contradiction. The inconsistency shows that people do not understand what influences their behavior very well. Conclusion Recommendations The result obtained from the tests and the questionnaire is not consistent in some way. If the answers from participants are truly reflecting their preferences, the obtained result should be consistent. So we should not trust the result given from the research and we should be critical in reading other research data in the future. Furthermore, if it is feasible, we may observe their actual buying behavior after trying the blind taste tests over a period of time in order to get an accurate result. Conclusion In this research, we carry out three blind taste tests and find out that participants tended to choose coffee according to the brand name. 60% of one of the instant coffee brand supporters chose another brand of coffee which is wrongly labeled as their favorite coffee brand by me. Surprisingly, 80% of them do not choose their favorite coffee brand in another test when the labels are gone. The only factor which affects their decisions if the labels are gone is the taste of the coffee. In other words, taste is the only reason for their choices if no labels are provided. The result tells us that without knowing the brand name, their buying decisions are different when comparing with knowing the brand name. The result shows us that brand had a strong influence in consumers decisions. I conduct a questionnaire immediately after the blind taste tests. The statistical result shows that taste is the most important factor affecting their buying decision while price, brand, and influenced by advertisement come second, third and fourth respectively. The data gives us an idea that beside brand and taste, there are many factors should be considered in making the buying decision. References Allison, R. I., Uhl, K. P. (1964). Influence of beer brand identification on taste perception. Journal of Marketing Research, 1, pp. 36-9. Armstrong, G.., Kotler, P. (1999). Marketing: an introduction (5nd ed.). Upper Saddle River. NJ: Prentice Hall. Bayley, R. (1989). Commerce and culture. London: Design Museum. Blackwell, R. D., Miniard, P. W., Engel, J. F. (2001). Consumer behavior (9th Ed.). Ohio: Thomson Learning. Biel, A. L. (1993). Converting image into equity in brand equity. In D. A. Aaker A. L. Biel (Eds.), Brand equity advertising: Advertisings role in building strong brands (pp. 67-82). Hillsdale, NJ: Lawrence Erlbaum Associates. Dowling, G. (2001). Creating corporate reputations. Oxford: University Press. East, R. (1997). Consumer behavior: Advances and applications in marketing. New York : Prentice Hall. Fournier, S. (1994). A consum er-brand relationship framework for strategic brand management. Unpublished doctoral dissertation, University of Florida. Foxall, G. R. (1980). Consumer behavior: a practical guide. New York: Wiley. Henley centre (1989, March 5). Planning for social change. Design Week ,31. Homer, P. M., Yoon, S. (1992). Message framing and the interrelationship among ad-based feelings, affect, and cognition. Journal of Advertising, 211, 19-33. Keller, K. L. (1998). Strategic brand management: Building, measuring, and managing brand equity. NJ: Prentice Hall Keon, J. W. (1983). Product positioning: TRINODAL mapping of brand images, ad images and consumer preference. Journal of Marketing Research, 20, 380-392. Levine, M. (2003). A branded world. New Jersey: John Wiley Sons, Inc. MacKenzie, S. B., Lutz, R. J., Belch, G. E. (1986). The role of attitude toward the ad as a mediator of advertising effectiveness: a test of competing explanations. Journal of Marketing Research, 23, pp.130-143. Makens, J. C. (1961). Effect of brand preference on consumers perceived taste of turkey meat. Journal of Applied Psychology, August 1961. Mittal, V., Kamakura, W. A. (2001). Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. Journal of Marketing Research, 38, pp. 131-42. Ogilvy, D. (1983). Ogilvy on advertising. London: Pan Books. Olins, W. (2000). How brands are taking over the corporation. In M. Schultz, M. J. Hatch, M. H. Larsen (Eds.). The expressive organization: Liking identity, reputation, and the corporate brand. Oxford: Oxford University Press. Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. Boston: McGraw-Hill. Randall, G. (1997). Branding. London: Kogan Page White, B. (2000). Dissertation skills for business and management students. London : Cassell, 2000.

Black Athletes in Society Essay -- essays research papers fc

Introduction In the collegiate world of sports, basketball has become an increasingly recognized sport among African Americans, predominantly males. The hope of any young basketball player is that one day a scout will come and recruit them into stardom The question that presents itself as a problem to the lucky few who are chosen to go professional, is whether or not an education is more important than a million dollar shoe deal, â€Å"The NCAA's (1998) annual six-year study reported that only 33% of Black male basketball players graduated, (Chronicle of Higher Education, 1999). Individually, basketball reported the lowest graduation rate in all divisions,† (Robinson, 2004:1). Basketball players have become so idolized in the eyes of young Black male basketball athletes, that the value of education appear to be less important in the development of these young men, â€Å"According to Sailes (1997), there is an over-representation of Black males in particular sports and an under-representat ion in other segments of American society. He provides the example of percentages of Black males competing in the NBA (77%), NFL (65%), MLB (15%), and MLS (16%) in comparison to the fact that fewer than 2% of doctors, lawyers, architects, college professors, or business executives are Black males.†, (Robinson, 2004:1). The idea of the attainment of a professional basketball player’s salary in the NBA, without even having to go to school for the time it takes to earn a degree is very appealing to some players. Those with a wealthy, or even upper-middle class upbringing may not view material assets as a priority. In the Black community, we have theorized that money and success play a more important role than education in most households. Although these two seem to go together, one resulting from the other, this does not apply in the sports world. Our research will examine the role that the family value system plays in influencing Black vs. White male athletes to turn prof essional, as opposed to obtaining a college degree before turning professional. The role of the family value system encouraging Black male athletes to graduate from college appears to be less influential than that of White male athletes. The attainment of a professional basketball contract is more important because the value system in African American families appears to be focused more on immediate gratification. So r... ...r   Ã‚  Ã‚  Ã‚  Ã‚  Education Statistics. No date of posting/revision given. 20 Apr. 2004   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  This website provides the information on the graduation rates of all races. It also gives one important factor when studying the Black community’s graduation rates, â€Å"Black may be 12% of population, but only 3% of PHD, 6.7% of Bachelors Degrees,† and therefore encouraging the idea that the Black community does not support education as one of its main priorities. Robinson, Mark D. Ph. D. â€Å"Every Black Kid Should Strive to Be a Professional Athlete†.   Ã‚  Ã‚  Ã‚  Ã‚  Black Athlete Sports Network. 10 May 2004   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  This article proposes the idea of what would happen if Black people really embraced the sports world and made that their priority instead of education, â€Å"He provides the example of percentages of Black males competing in the NBA (77%), NFL (65%), MLB (15%), and MLS (16%) in comparison to the fact that fewer than 2% of doctors, lawyers, architects, college professors, or business executives are Black males,†. Dr. Robinson brings up the sta†¦..

Marketing ethics

To begin this paper I would first give a definition of what Marketing Ethics is. From what I have gathered â€Å"Marketing ethics is the area of applied ethics which deals with the moral principles behind the operation and regulation of marketing.† (www.wikipedia.org). It is common knowledge that the area of ethics is rather wide. People sometimes confuse ethics with that of morality. Thus, a distinction may be called upon in order to understand things better. Ethics is vaster than that of morality.Ethics is the study of values and customs of a group of people. Ethics is divided into three parts, meta-ethics, normative ethics and applied ethics. Of the three, marketing ethics is under applied ethics. Now, when one talks about morality a clear distinction must be made between ethics and morality. By morality, one means simply a concept under ethics which dwells with matters of right and wrong.Having made the distinction let us now go on to what is meant by applied ethics from w hence marketing ethics is a part. Applied ethics is something which aims to apply theoretical ethics such as utilitarianism, Kantianism among many others to real world dilemmas. (www.wikipedia.org). Such is one of the purposes of this paper. Upon closely examining the way Subway operates we will then go on to look and to evaluate from two different ethical perspectives whether Subway is doing something unethical or not.In this paper I choose two contrasting ethical frameworks that of Utilitarianism and Kantianism, to examine the way Subway operate according to these two ethical standards. I will now move on to introducing the side of the two ethical issues.The philosopher Immanuel Kant developed Kantianism. His ethics is called deontological because it revolves primarily around duty. All actions should be done according to duty because it is what we â€Å"ought to† do. For Kant, all humans are rational being and thus humans ought to know what is good and what is bad which can be seen on his idea of categorical imperative. This is what I meant earlier by doing something because you â€Å"ought to† do it.It is categorical imperative because you have no other choice but to do it, thus the term â€Å"ought†. Kant pays little respect for things done out of emotion or feelings, thus for him, saving a drowning child out of pity is not a moral thing to do. The only moral thing for him are things done out of duty. According to Kant the consequence of an action holds no bearing in making it a moral act. For him humans are different from other animals because of our faculty of reason. Thus, we must treat each and everyone with respect simply on the grounds that s/he is human and thus one does not deserve and should not be treated simply as a means towards an end.The second ethical framework I chose is utilitarianism. In utilitarianism the moral worth of an action is determined by the utility it has to offer. It is the exact opposite of Kantianism in that for a utilitarian sacrificing a person to achieve a better end is not bad. If an action would produce the betterment of the many then it is okay for them to sacrifice a few if such is the only way to save more people. For example, if the world is taken over by aliens and the only way to save it is to offer the hearts of twenty very young children as a sacrifice and to appease the intruders so that they would leave us alone, then the action the world must take, for a utilitarian, is to do the offering as soon as possible.There is no room for pity or the like if such would be the only means there is to save the world. The rights of the twenty chosen children to live would be overridden by the lives of the remaining population of the world. Such is the way a utilitarian point of view operates. Also, for a utilitarian the unique ability of humans is their ability to feel pleasure and pain. So, for a utilitarian the moral thing to do is one that would produce the higher amount of pl easure. The utilitarians believe that the end justifies the means. Seeing the philosophy utilitarians live by one must clearly see that it is the exact anti-thesis of Kantianism.Before analyzing the marketing strategy of Subway one must first have a background of what Subway is. Subway is a multinational restaurant franchise. The foods they offer are mainly that of salads and sandwiches. Subway, a health restaurant which is very concern over diet and nutrition, is founded in 1965 by Fred de Luca and Peter Buck. Subway is very famous and very successful worldwide even though the foods they offer are rather expensive. Their success may be attributed to the fact that they know or they try to know the mentality of their customers. The restaurant is very health conscious which a very common trend is nowadays, with everyone trying their best in order not to be overweight.Having discussed the two ethical frameworks I would later use on this paper, I would now move on to the evaluation of t he marketing strategy of Subway. To begin, I would first give a lay-out of how subway does their marketing. I have read one article of how subway did some of its marketing. On this particular article Subway chose a rather unique form of advertising which shocked and enraged Americans. They managed to enrage the Americans by promoting the film â€Å"Super Size Me† and by using as an advertisement the fat statue of Liberty holding some burgers and fries with a bold headline saying â€Å"WHY ARE AMERICANS SO FAT?† Of course the Americans are known to be people who show great value on their prides thus the advertisement caused them to get mad. There are Americans who believes that the advertisement is immoral.Looking at an unbiased point of view I think that what Subway did is of course insensitive and a little off the mark. However, companies would do everything in their power in order to attract more customers. For that, I would say that Subway indeed succeeding in doing their marketing strategy by catching the eye of the public. In this regard, I would say that Subway did their marketing on a utilitarian basis. What made me think so would be discussed later on this paper.Analyzing what Subway did in the point of view of a believer of the Kantian theory, a Kantian would say that what subway did is not acceptable because they treated the Americans as a means to achieve their end which for a Kantian is a crime. For a Kantian, Subway failed to treat the Americans with the respect due to them as individuals. No matter how great the end result would have been for Subway, fact remains that they used others to obtain their end and it is not acceptable. In a Kantian point of view Subway did something wrong.On a utilitarian point of view however, they would say that if the act Subway did promote greater utility for the most number of people, then Subway could not have did something immoral. Since what they did produced good result then their act is morally acceptable and thus should not be condemned.Subway wishes to attract kids and tweens for their customers. They are promoting healthy food because they are promoting something about anti-obesity. According to Michelle Cordial, â€Å"children don’t want to eat healthy foods although they are talking about healthy food in school†. Teenagers, which make up a large number of their customers, are very much concern with the way they look and they are very much disturbed and conscious with their physical appearance and so I think that Subway chose to promote healthy but delicious food in order to appease and to please teenagers.As for the kids of younger age, I think that their advertisement and their promotion of healthy food are in order to please the parents. As a parent they would want their children to eat healthy foods and which restaurant offers healthy foods if not Subway? I think that something to that effect must be going on, on the minds of those responsible for the decisions being made in the management of Subway. I mentioned earlier that the target market of Subway is teenagers and children.How do they aim to do that? Subway did that by thinking of catchy promos which their clients cannot resist. Such promos includes getting key chains and lanyards on their Kids’ Pak meal and value meals and giving a promo from where one may win a chance to have a trip for six to Vans’ Triple Crown of Surfing competitions which would be held on Hawaii from November-December. It is normal for businessmen to improve the market of their products by thinking of promos which their clients cannot resist. Of course, Subway claims to be different from McDonald, KFC and the like.I think they made that claim because it is common knowledge that foods from such restaurants or fast food chains are high in cholesterol and thus expose their clients into the state of being fat. Claiming to be the same as the fast food chains I mentioned above would contradict the earlier claim made by Subway that they promotes healthy food now, wouldn’t it? I have mentioned earlier that such marketing strategy is very useful because it greatly appeals to their target clients.Of course, Subway is very successful because they are living up to their standards and because they are capable of thinking of gimmicks which would work and which would appeal greatly to their customers. In this line, I think that the strategy used by Subway is great because it helps attain what they set out to attain. I don’t think that Subway made an unwise choice by opening a branch in Iraq. Of course, before embarking upon a certain project a businessman must first check the location, the population and the like in order to see if their products would be accepted in a certain location or not and thus I think that their decision to open a branch there is made on rational grounds and thus not foolish.As I have mentioned earlier, Subway is doing very great strategy in that they always try to know their customers. Thus, needless to say their menu varies from one country to another. If they open a branch in a Muslim country, they would omit pork and ham from their menu. Because of this great sensitivity for their customers, I would not have any doubts whatsoever over their success on Iraq. Subways decision to do â€Å"Giant Subs†, dependent on the customers likes and dislikes shows their sensitivity and the way they value their customers and because of this it is no wonder that Subway is very successful.However, as most businesses are, Subway does have its critics. Eric Schlosser is at odds with the way Subway does their franchising, criticizing the way Subway competes with its competitors. Schlosser does not agree with the way Subway selected its position in order to better compete with their competitors. I’ve also read something about Subway fooling their customers.In the article it is said that Subway is being criticized by nutriti onists despite the fact that Subways front is that they are a health restaurant. The criticisms can be clearly seen in this line, â€Å"Subway sells ‘trick food’ and hides the fact that many of its food items contain high levels of calories, fooling customers by the ‘less than 6 grams of fat’ signs commonly shown in ads or in stores worldwide.† (www.wikipedia.org).I would not condemn Subway for the way they operates because such things are common in businesses. Somehow, businessmen can’t help but make a fool of their clients by giving and showing them what they want to see. It is part of business to appear to be something they are not and I don’t think, not even for a minute, that Subway alone does such tricks.Also, the way Subway competes did not bother me for a minute because I believe that that is what business is all about – competition. Upon analyzing Subway, I came into the conclusion that Subway lives by the maxim â€Å"t he end justifies the means† and thus my belief that they are utilitarians. The cunning Subway showed in fooling their customers made me reflect about a certain philosopher I know named Niccolo Machiavelli. Surely the idea to pretend to be something you’re not if it would keep you in your position originated from Machiavelli himself. Now, these things made me think that not only politicians alone read Machiavelli’s â€Å"The Prince†. It is very evident that businessmen got some advice from the great Machiavelli.I have made the claim that Subway is more of a utilitarian than a Kantian because of the reasons I have mentioned earlier in this paper. A Kantian would not, even for a second, put profits or benefits over the rights of an individual. Thus, I think Subway is very much a Utilitarian because it is evident in their action that they gives utmost importance to the consequences of their actions. If fooling a customer would yield better profit for them then they would not feel the slightest twinge of remorse upon fooling their customers.Also if people or rather their customers feels safer by eating in Subway even though their show that their products are health foods are nothing but a mere faà §ade then they should still go through it for the reason that it causes or it promotes more pleasure than pain or happiness than suffering. Since, their customers would not want to eat risky foods which would make them fat and would cause them great displeasure then the decision of Subway to fool their customers is not bad, at least for a utilitarian.Having made this paper, I therefore conclude that Subway lives more on a code of ethics which values the consequences of an action. The said ethics is called Utilitarianism. Thus, upon conclusion, Subway lives in the maxim â€Å"the end justifies the means†.Reference:http://www.echeat.com/http://www.chiefmarketer.com/division/consumer-marketing/http://www.subway.com/en-ushttps://en.wikipedia .org/wiki/Main_Page Marketing Ethics Marketing Activities —–Groupon Hong Kong Groupon is a deal a day websites, it provides a newly developed business model that offer group coupon per day. The companies provide the coupon of services and products with discount and it works as assurance contract. That means only if the number of people who sign up for the group coupon meet the minimum, the deal will become available. However, there are sharply increasing number of the complaints against the products of the group buying websites in Hong Kong .Groupon Hong Kong as the biggest group buying company, still being criticized as companies without ethical marketing in Hong Kong. This essay has facilitated the discovery of the ethics of Cadbury’s marketing activities. The discussion is mainly focused on marketing ethical of the products of the Groupon Hong Kong. The products will be analyzed based two ethical values which are responsibility and transparency with according to American Marketing Association (AM A). http://hk. apple. nextmedia. com/template/apple/art_main. php? ss_id=20110701&sec_id=4104&art_id=15391305 Responsibility: Groupon Hong Kong failed to accept the consequence of their marketing decision and strategies. On early September Groupon Hong Kong offers group coupon that customers only need to pay 148 for buying Mint Design shoes which priced $400 in the market. However, it fails to provide products to customers within the committed date as the product was shock out. Although there are many customers claimed to refund, the Groupon did not give any properly responds to customers.Instead of refund to customer Groupon offer another model shoes to customers and titled â€Å"upgraded service† without any reason and the agreement of the customers. (Apple Daily Newspaper 2011) The Groupon fail to provide products as they did not set the limit for the coupon appropriated with the inventory of the Mint Design and refuse to deal with the customers’ complaints. Instead of serve the customers to refund; the Groupon forced the customer to accept another â€Å"upgraded product†. According to AMA, it is unethical for Groupon simple ignore the customers’ claim and force them to accept another product.Transparency: http://hk. apple. nextmedia. com/template/apple/art_main. php? iss_id=20110924&sec_id=4104&subsec_id=11867&art_id=15643242 Groupon Hong Kong also failed to create a spirit of openness in marketing operations. Customers MS Ng claims it is different to make appointment for enjoy the service which purchased through Groupon Hong Kong. However, she can easily make the appointment for the service in the same shop as a normal customer who paid for origin price. The Kinki Nail Professional said that they set limited quota daily for the Groupon Hong Kong’s customers.However, the Groupon did not disclose this to customers (Apple Daily Newspaper 2011). According to the AMA, companies have to explain and disclose the risk of the pro duct or service which can determine customers to make the purchase decision. However, Groupon transparent insufficient information about the risk of failure for making booking for the service as the quota set by the suppliers. It is unethical in terms of transparency for group disclose insufficient information. http://hk. apple. nextmedia. com/template/apple/art_main. php? ss_id=20110924&sec_id=4104&subsec_id=11867&art_id=15643242 From above information, it shows that marketing activities are ethical in term of responsibility and transparency. There are increased From my point of view, the Groupon as a leading company in group buying websites should be more responsible for customer needs. Also, Groupon as an intermediate between suppliers and customers, it is necessary for further communication with suppliers. This can help Groupon to provide accurate and comprehensive information of the products and services to customers.

Decision Making and Enron’s Control Essay

Introduction – Students, analysts and critics of modern business practice will always consider the colossal Enron collapse as an important text book case about how a lot of different things inside the company can trigger a nearly overnight downfall of a once prestigious company. If there was any Cinderella story in the world of blue chip trading and high portfolio business, Enron was the ultimate opposite, if not the witch herself who was killed by her own lethal potion. The Enron collapse resulted in the formulating of many different opinions pointing to the many different possible reasons why Enron – with all the promise and potential that it has a few years before it went south – made the nosedive that made it one of the worst disasters in the history of trade, commerce and business. There is no doubt that most of the opinions that surfaced explaining the reason why such an eventuality befell Enron placed the blame on the wrong things that the top management echelon did for the company; they are after all the one which is responsible for the present and the future of Enron. Critics looking at the Enron debacle scrutinized what happened leading to the collapse using many different perspectives and considering many different factors, both in the professional capability of the company’s leaders as well as the impact of the surrounding factors beyond Enron’s control. One of the most important facets in the debate regarding the fall of Enron is decision making. Evidently, a lot of wrong decisions were made, with one every wrong decision acting as a building block that eventually became an insurmountable wall of consequences all borne out of wrong or faulty decision making processes that yielded results that did the company more harm than good. Indeed, the decision making linchpins significant to the establishment of the case that the Enron collapse was due in some extent to the decision making aspect of the leadership strata of the company can be identified easily as it is scattered throughout the timeline of Enron’s very near and not so distant past leading to the eventual fall of the company that hid behind the faà §ade of the building the ugliness created by the qualities of its leaders that caused the chaos that burned down Enron down to meager, worthless ashes. This paper will pick the significant moments wherein the decision making capabilities and abilities of its top management leaders were at play and use these moments to establish the ethical and other considerations coming to play during the analysis of the decision making efforts of the leaders and why the outcome of such exercises led to the fall of Enron and not towards the company’s betterment, which is the main task of the company’s top executives. The paper will utilize these occasions to stress its argument regarding the role of effective, ethical and sound decision making of top executives leading to either the success or bankruptcy of companies, in this case that of Enron, and discuss key aspects of this line of thought. The paper will not criminalize the actions of the executives of Enron; rather, it will infuse inputs from other professionals regarding important aspects in the discussion of corporate decision making (ethics, result-orientation, etc). Background – Various angles have already been explored by many different individuals every time the topic of analysis is Enron and its collapse. Because of this, the paper is moving to focus on an aspect that is focused more on Kenneth Lay and the rest of his top executive clique’s personal characteristic that could have played an important role in the outcome of Enron’s operation. Decision making is both a personal characteristic as it is a professional credential, even an asset. Some people are being paid handsome amounts of money for their ability to transform decision making moments into an opportunity that provides a positive result and expected outcome for the company. Ehringer (1995) puts it simply: ‘The ability to make good decisions is the defining quality of our lives’ (Ehringer, 1995, p. 1). When Lay, Skilling, Fastow and other Enron bosses were placed in their respective positions, they were expected to exercise a high level of intuitiven ess, business acumen and professional foresight so that every decision making opportunity is met with the company’s best interest long term and short term in mind. They were where they were because those who placed them there believed that they can make decisions to which the company can benefit from. When Enron collapse, many people and organizations criticized the questioned the decision making capabilities of the top executives – was the collapse an effect of the result of the decision that they made? Was the decision made putting the benefit of the company and the employees first, or are the decisions shaped so that it benefited them first? How bad was the breach in the ethical considerations that a professional should take every time he or she makes a decision that puts the future of the company on the line? These are just some of the questions that may also be present in the minds of those who followed the Enron case. Sure there were varying degrees of deception and fraudulent acts from the part of many select individuals who sinned against Enron and its employees, but these cases would have been minimized or even averted altogether if the important decision making privileges was limited to a select few, or if the future-altering decision making capability is disseminated largely among a huge group of people that can provide a check and balance system for Enron. Roberts (2004) explained that ‘ if it is possible for others to make the decisions for a unit, then new options arise to design the decision-making process as well as the incentive schemes to get better performance on both dimensions. For example, the design might specify that a decision about a project arising in one unit that affects another would be implemented if and only if both units agree to it,† (Roberts, 2004, p.151). Enron is an energy trading firm which was performing well in the early part of its existence. By the s tart of the 21st century, the problems that the bosses were trying to hide from the public and from the employees started to stank. Soon, events unfolded like dominoes falling one after the other as a consequence of information spilling out into the public’s attention. Before 2004, the public already had a clear idea about how Enron bosses were supposedly the one responsible for the defrauding of the employees and their company shares and other benefits, as well as the one responsible for the bankruptcy of Enron. One by one, key company officials stepped out of the light and implicated a new name, which will in turn implicate a much bigger name, until the dragnet sent out to see who was accountable for the fraudulent acts in Enron caught its top bosses, including Lay, Skilling and Fastow. Many individuals faced criminal charges, and many more simply went home not just jobless but are robbed of lifetime investments which Enron bosses manipulated and soon lost because of the wrong decisions they made on how to run the company and make it prosper and grow. Examples of how Enron management made wrong decisions during decision making moments abound in the history of the company. Take for example what happened in 1987 – instead of declaring the $190 million loss the company experienced, they concealed it instead, leading to criminal charges. This habit of Enron for opting to conceal losses instead of declaring it became a dangerous vice; when Fastow was aboard Enron, the same outlook affected the decision making of Enron, leading to increase in pile of cases wherein Enron through its top management consciously made actions that defraud the employees and the public. There was also the case of poor public relations by Enron which fanned the flames of panic that removed any possible opportunity for Enron to remedy the financial situation without creating hysteria that saw many stockholders selling their stocks due to the continued falling of the stock value of Enron. Statement of Problem – The most important decision that Enron’s executives faced was not the decision on whether or not to publicly announce about the bankruptcy; in fact, there was no decision making factor during that instance since the predicament of the company has already been decided regardless of what the top executives might have opted for: they were flat out broke and the public needs to know about this, that was the situation. The true decision making moment for Enron’s bosses was the time when they were deciding what the best option to take is with regards to the financial aspect of the company, including taxes, earnings and financial loses. It was a matter of facing a decision making task that provided the Enron bosses with two options – to do the right thing, or to opt for something that is morally and ethically inappropriate. The decision reached in this particular decision making instance was laced with the hope that the option they took would be free from serious repercussions and give them enough time to fix it all up again. Unfortunately for Enron, things did not work out as planned, and the criminal liability of the Enron bosses stemmed from the fact that they decided to do something which they consciously knew was detrimental to the welfare of the Enron company and its employees. During that particular instance, Lay could have opted to do the right thing and faced the consequences – by coming clean, he may have a more sympathetic public to support him in whatever efforts he may wish to undertake to revive Enron, and not be faced with the collapsing stock value since those who can sell theirs sell it in a frantic phase to rid themselves of the stock of the company which is nearing imminent bankruptcy. This showed how the people do not give second chances to those who squander their decision making privileges by making decisions bereft of the consideration of the good of the greater many. Decision making – John Hintze (2006), in his discussion about making smart decisions during decision making, used the case of the Enron collapse to open his discussion and establish the fact that problems are something that is foreseen, something that happened nonetheless owing to bad decision making. Hintze wrote, ‘should we have seen 9/11 coming? What about the Enron collapse? The Signs were there; people pointed them out, but the appropriate steps were not taken by those in a position to do something. Why is this? Politics? Greed? Those certainly contributed, but there was something else at work here, too: A failure of common sense in decision making’ (Hintze, 2006, p. 123). Enron: Bad decision making – Nothing can prove more about how bad the decision making went inside Enron camp more convincingly than the fact the company transformed from prosperous to poor overnight. This was the general characteristic of Enron through the traits shown by its leaders that reflect the Enron personality. There were earlier discussions in the paper about snippets on instances pointing to Enron’s penchant for making bad decision or for going to the resolving of a problem utilizing an option that is more questionable. Fox (2004) explained that ‘Enron believed that its expansion into international projects were positive initiatives simply because they put the company in more potential markets. In truth, Enron made bad business decisions that weren’t supported by the deal’s economics. The bad business decisions piled up, stretching from India to Brazil, pressuring the company to do something about its finances’ (Fox, 2004,p. 307). At least at this point, Fox is not pointing at the unethical aspect of the Enron decision making machinery, just the fact that they made decisions that were bad for the future of the company, but not to the extent of deliberately sabotaging the company or putting the company in danger with all known risk for personal gain. For Fox, it was a bad call plain and simple. But the matter of the fact is that not everyone sees it the way Fox does, and there are those who believe that there were ethical breaches in the decision making in Enron among its top bosses. The (absence of) Leaders in decision-making – Decision making in retrospective is one of the common line of thinking used when investigating events that led to growth or debacle. It is because decision making played an important part in shaping the future of the company; it is here where the foundation, or lack of it, was created via the decisions the bosses made or failed to make. To trace the problems or mark significant actions resulting from decision making which eventually resulted to either the success or failure of the company, it is not only the decision making events that are looked back to; the persons that made them were also put under the microscope, and among the qualities scrutinized is their decision making ability and their other characteristics that affect their decision making attitude and behavior. Professionals debate about the idea of a good decision, a bad decision, good intentions and bad intentions and how the good and bad effect that comes into play afterwards account for the overall accountability of a person wielding the power to make decisions that will have a tremendous impact on the future of the company, something which happened in Enron via Lay, Skilling, Fastow and the rest of the top figures of the company. Acuff (2004) explains that ‘if they make a decision that might not have been the decision I would have made, and the y come and talk to me about it, we look at it and discuss it. There are a lot of different ways to skin the horse. I don’t go saying my idea is the only one that will get you where you want to go. I hold people accountable for good decision-making. If a bad outcome results from a bad decision – that’s a problem. But if a bad outcome results from a reasonable decision, then that’s business, and it could happen to anyone† (Acuff, 2004, p. 187). This was the predicament of those who are trying to evaluate the decision making actions of Enron top executives – did they make decisions, even bad decisions – with the sake of the company in mind, and gambled with their careers because they know that if their plans and actions go well, it is extremely beneficial for the company, in a very Machiavellian approach towards getting things done regardless of the means by which they did it, or were they just plain guilty of fraudulent actions? People who are burdened by the decision that impacts a lot of people is not always amenable to taking the high and moral grounds, that is why the adage about the end justifying the means, about getting things done at what ever cost, about delivering against the odds became popular because of people like the Enron bosses who (probably) acted upon their decision making duties by risking what can be a popularly bad decision. Indeed, it may be easy or even convenient for most people adversely affected by the Enron collapse to attribute the colossal corporate debacle to the top management figures of the company by criticizing their decisions as well as their faculty for sound decision making. While it is true that Enron’s top executives are responsible for the collapse of the company, it is not that easy to measure the level of ethical decision making attributes of Enron’s top brass. Goethals et al (2004) pointed out that â€Å"the complexity associated with ethical decision making and behavior, especially as it applies to leadership and the workplace, makes the construct extremely difficult to research†, adding that â€Å"Measuring an individual’s level of ethical decision making is challenging, particularly because the measurement instruments that are available have problems with priming and social-desirability effects; that is, questionnaires or other similar modes of data collection cue respondents to give answers that they believe are socially acceptable rather than answers that truly reflect their own actions or opinions (Goethals et. al., 2004, p. 461).† Proof of which is the fact that all of these executives in question are career corporate leaders even before they joined Enron; their credentials played an important role regarding their selection for a corporate position as high as theirs. Because of this, as well as the factors that affect the credibility of the ability for identification of the real public pulse regarding the persons involved in the issue, ethical decision making levels of the persons involved is hard to ascertain, making claims for questionable ethical decision making consideration of the people lose important ground and stand on insufficient set of stable legs for proof and justification. Still, there are those who believe that the level of ethics that influences the decision making capabilities of the Enron bosses are without a doubt questionable, and this includes Mimi Swartz and Sherron Watkins who was quoted in the book edited by Kathy Fitzpatrick and Carolyn B. Bronstein. In the article, it mentions about how Swartz and Watkins â€Å"blame Ken Lay, former CEO of Enron, and other company executives for privileging greed and arrogance over ethical business decisions† (Fitzpatrick and Bronstein, 2006, p. 179), the gist of the published work co-authored by the two individuals. Nalebuff and Ayres (2006) wrote that ‘the problem often arises because people ignore the costs and benefits that their decisions have on other people. We call this approach â€Å"Why don’t you feel my pain?† The more technical term for these effects is externalities. Decision makers who ignore externalities are bound to make bad decisions† (Nalebuff and Ayres, 2006, p. 67). This explanation greatly tarnishes the ethical value of the decision making ethics of Enron bosses because it shows that they are prone or inclined to make decisions even if the result of such decisions lead to negative effects that other people will experience. Niskanen (2005) believes that Lay, one of the top bosses of Enron, â€Å"should be judged on the basis of his personal actions, directions to subordinates, or the actions of subordinates that he implicitly condoned by knowing about it without attempting to correct – not on the basis of what he should have known† (Niskanen, 2005, p. 6). Lay’s condoning of actions is a result of a personal and professional decision that he made – or failed to make – and because of that, Niskanen believes that Lay is answerable for any criminal charges that would result from that particular action (or inaction). Watkins was thinking of the company and its employees and their future and hers as well, when she made the decision to let her superiors, particularly Lay, know about the possible accounting problems and the making public of the current and real financial and trade status of the company. This clearly illustrates the difference in ethics when it comes to decisio n making. Decision making, ethics and public perception – Decision making in business is not merely a power or a privilege that one can use at will without thinking of the consequences that might happen should the decision resulted into something that is considered as adversely negative and detrimental to the welfare of the employees, their jobs and the company they work for. Those who are provided with such amenity to go along with their job description should consider that it is also their responsibility to make sure that their employees and subordinates do not think that they are squandering away their decision making privilege and everything that goes along with it. This was the prevailing attitude or outlook of the Enron employees especially nearing the imminent collapse of the company. The absence of ethical consideration resulted to the losing of the credibility of the bosses of Enron because they were not careful with how they undertake their decision making tasks. While bankruptcy is something that is very difficult to accept and impacts greatly in the lives of the employees especially the rank and file blue collar workers, there is a sense of adding insult to injury during occasions wherein the employees are starting to realize that all of the unfortunate things that happen in the company and in their careers are all a result of the faulty, incompetent and unethical decision making of the top management echelon and not because the company was helpless in the onslaught of a devastating economic problem, like how companies closed down during the Great Depression despite the efforts of American businessmen to keep the different industries alive and breathing. During the collapse of Enron, the US is experiencing a very stable economy far from that which characterized US economy during the Great Depression, and is shielded securely from the impact of whatever it was that was happening in the global economic and business landscape, and so during the Enron collapse, the collective finger was pointing an accusing index digit to Enron bosses and majority of the cause of their indignation originates from the sloppy decision making capabilities of Enron bosses who lost their credibility the moment they lost Enron. Brazelton and Ammons (2002) wrote in the book they co-wrote: â€Å"The Ethics Resource Center conducted a survey in 2000 in which it learned that 43 percent of respondents believed that their supervisors are generally poor examples of honest managers, and the same number were pressured to compromise their own integrity or that of their organization during decision making. The survey also identified a strong connection between employees’ perceptions of their supervisors and their own ethical behavior (Brazelton and Ammons, 2002, p. 388).† Enron decision making: the two-pronged factors – It can be pointed out that one of the problems that happened to Enron is the ineffective of decision making among top executives – first, their top executives failed to make correct decisions when they are required to do so, and second, Enron was not fully complimented with a set of professionals which could have contributed to the decision making process, and in the process provided the possibility of infusing new or different ideas that could have altered the outcome of the decision making process. Fitzpatrick and Bronstein (2006) did not look exclusively on Enron’s bosses and the decisions they made in the management of Enron and the company’s money and asset, rather, the two editors focused on the absence of a key top managem ent personnel and took the presence of such a void as a sign that Enron is not even prioritizing the welfare of the company and its employees. The book Ethics in Public Relations: Responsible Advocacy, which includes the Enron case as one of the important case studies to point out the importance of the role of public relations, explains that â€Å"perhaps the governance of these companies was such that they did not care about their publics, and did not want the advice of senior-level public relations officer playing an active or dominant role in organizational decision making† (Fitzpatrick and Bronstein, 2006, pg 179). Conclusion – Niskanen (2005) summed up the Enron case on its characteristic of thriving in bad decisions made by its corporate leaders by saying in the book that ‘the most important lesson from the Enron collapse, however, is that Enron failed because of a combination of bad business decisions, not because its accounts were misleading’ adding that ‘the major business decisions that most contributed to its collapse were a series of bad investments, most of which were in the tra ditional asset-rich industries; the failure to reconcile two quite different business models; and the decision to focus management objectives on reported revenues and earning rather than on the present value of future cash flows’ (Niskanen, 2005, p. 6). Are they poor in decision making, or was the decision making adversely affected by other concerns and priorities outside of Enron that the results of the decision made for Enron looks like those who made the call did not even think about how this course of action will affect Enron? There are no sufficient proofs to point that the case was the latter; for a company that became seventh all in all in the Fortune 500 at least once, it is unthinkable how there will be conscious efforts to sink the company by making wrong decisions, deliberately or not. The point of the paper is not the assertion of the guild of Skilling, Lay or even Fastow, it’s the establishing of the point that decision making, when not handled properly, can turn even the most profitable company into a nose-diving wreck in a short period of time, that decision making plays an important role in how a person defines his or her life and how he or she leads a company and that because of these factors, no one should have an excuse why decision making was taken lightly and without much thought or care. All the people can see is a group of people who made wrong decisions several times, the resulting web and how they got trapped in that web, that is assuming that there was no malice or hidden agenda that the bosses perpetrated in lieu of Enron’s collapse. In the end, only Lay (now deceased) and the elite circle of the Enron executive clique will be the ones who would really know about the truth regarding ethics and the decision making in Enron leading to th e collapse of the company. Many would ask, and some would presume, the reasons as well as the level of guilt of these leaders when it comes to breaching the ethical requirements needed when undertaking decision making for a company. Regardless, the decisions they made created far reaching ripples and altered the lives of many individuals who invested not just their time, strength and life’s savings into the company but as well as their but as well as their faith and trust, which are not in shattered pieces because of the bad decisions that Enron executives made. Crawford (2006) further elaborated on the pointed by explaining that ‘bad decisions by a major company, however, cause major disruptions for all of the company’s stakeholders’. He pointed at the case of Enron as one of his examples, saying that ‘the Enron disaster, as one example, certainly had devastating impacts on the lives of most of Enron employees (including the middle managers and professionals who invested in the company-sponsored Enron 401[K] plans) and also caused suffering for many individual investors who purchased Enron stock on the open market. Thousands of other Enron stakeholders, including Enron’s suppliers and customers, also suffered,’ (Crawford, 2006, p. 26). Indeed, Enron’s decision making had a hand in how the company turned out to be. References: Acuff, Jerry and Wood, Wally (March 2004). Relationship Edge in Business: Connecting with Customers and Colleagues when It Counts. Wiley, John & Sons, Incorporated. Brazelton, Julia K. and Ammons, Janice L. (September 2002). Enron and beyond: Technical Analysis of Accounting, Corporate Governance and Securities Issues. CCH, Incorporated. Crawford, Curtis J. J. (November 2006). Compliance and Conviction: The Evolution of Enlightened Corporate Governance. XCEO, Incorporated. Ehringer, Ann G. (June 1995). Make up Your Mind: Entrepreneurs Talk about Decision Making by Ann G. Graham. Silver Lake Publishing. Fitzpatrick, Kathy, Bronstein, Carolyn B. (May 2006). Ethics in Public Relations: Responsible Advocacy. SAGE Publications. Fox, Loren. (2004). Enron: The Rise and Fall. Retrieved May 12, 2008, from http://www.wiley.com. Fusaro, Peter C., Miller, Ross M. and James, Tom (2002). What Went Wrong at Enron: Everyone’s Guide to the Largest Bankruptcy in U.S History. John Wiley and Sons. Goethals, George R., Burns, James MacGregor and Sorenson, Georgia (March 2004). Encyclopedia of Leadership. SAGE Publications. Hintze, John. (May 2006). Making Smart Decisions. Harvard Business School Press. Nalebuff, Ian Ayres (November 2006). Why Not?: How to Use Everyday Ingenuity to Solve Problems Big and Small. Harvard Business School Press. Niskanen, William A. (June 2005). After Enron: Lessons for Public Policy. Rowman & Littlefield Publishers, Inc. Roberts, John. (May 2004). The Modern Firm: Organizational Design for Performance and Growth. Oxford University Press, USA.

Many Masters of Slavery essays

Many Masters of Slavery essays In 1865, the passing of Amendment XIII by congress abolished slavery in the United States. Toni Morrisons novel, Beloved, covers a span of time just before, and just after the abolishment of slavery. Reading the novel we learn that despite being physically free, complete freedom for former slaves and their families can not be realized until they are no longer imprisoned by their pasts. Based upon the true events of Margaret Garner, Beloved is centered around the escaped slave Sethe, who after a month of stolen freedom is tracked down to her freed mother-in-laws home in Cincinnati to be taken back to Sweet Home by the schoolteacher. Upon discovery, she attempts to kill all her children to save them from a life of slavery. She is only successful at killing her one year old baby girl, which spoils her as a slave in the eyes of the schoolteacher, and he allows the authorities to take her to prison. Later, the spirit of the murdered child haunts the house at 124, and returns as Beloved, a young women the age of what Sethes murdered daughter would have been. Included in the novel are accounts of other ex-slaves, or family members of ex-slaves, and their struggles to free themselves from their pasts. One of the major themes Toni Morrison is relaying in this novel is that although the ex-slaves in the book were freed by different methods, none of them actually experienced freedom. Some of the characters were freed by escaping, others had their freedom paid for, while others were born free and still feel the imprisonment of slavery a generation later. Sethe gained her freedom by escaping from Sweet Home. Regardless of this, her past is a constant reminder of her price for that freedom. In a conversation with Paul D., she tells him No more running-from nothing. I will never run from another thing on this earth. I took one journey and I paid for the ticket, but let me tell you something, Paul D Garner: it cos...

Using “Etcetera” in Academic Writing Blog at EssaySupply.com

Using â€Å"Etcetera† in Academic Writing Blog Using â€Å"Etcetera† in Academic Writing You probably know it better as â€Å"etc.† you have read things that have used it; you have probably said it yourself. You may or may not have used it in your own assignment writing, but chances are you may not be using it correctly. One of the reasons is that how to use etc. is not taught in English grammar and composition classes. But if you plan on using etcetera in academic writing, you will need to understand the rules. And that what this article is all about. So here goes. The term â€Å"et cetera† actually comes from Latin, and it means â€Å"so forth† or â€Å"and other similar things.† And using etcetera in academic writing is perfectly fine, as long as you do it right. How to Use Etc. in Lists of Things In this case, you will want to know how to use etc. at the end of a sentence and, as well, how do you use etc. in a sentence, when there is more that follows it. The important point in using etc. at the end of a list is that all things in the list must be related. Here are some examples of both situations: They can live in any body of fresh water – creeks, ponds, lakes, etc. That literature class covers fiction, non-fiction, short stories, novels, poetry, etc. We were asked to describe the emotion (anger, fear, joy, etc.) we felt when we viewed the photography. Bring any small items that may be of value - coins, stamps, jewelry, etc. to the appraiser on Thursday morning. Note that all of the items in the lists are related. Another important point in how to use etc. in a sentence is punctuation. Because it is an abbreviation, you must place a period at the end of it, no matter where it may appear. You don’t need a period if you spell it out, but be sure your spelling is correct. Excetera, etcetra, and exedra are common mis-spellings, so get it right. In the 4th example, note also that there was a dash before the list, rather than a term like â€Å"such as.† If you use â€Å"such as,† you do not need to use â€Å"etc.† because the meaning is already clear. Don’t Use Etc. More Than Once in a Sentence While using several â€Å"etc.’s† in speaking or in informal writing is often used for emphasis, using etc. in academic writing is far different. You can say to a friend, â€Å"I have to get to the grocery store, a doctor’s appointment  and my haircut appointment, write my essays before the deadline runs out, etc., etc., etc., before I can get back to home and start cleaning,† is common informal language. But in formal writing, only one â€Å"etc.† is â€Å"allowed.† Etc., How to Use When Referring to People This rule is simple. Never, never, never use etc. when referring to people. â€Å"We studied the works of Shakespeare, Milton, etc. in our English lit class,† is not acceptable. Either name them all or come up with some other term, like, â€Å"We studied all of the most famous authors in our English literature course.† Never Use â€Å"And† before â€Å"Etc.† The word â€Å"and† already implies what â€Å"etc.† means, and using it is just redundant. So, you can say, â€Å"The courses covered all of the major forms of government, including democracy, fascism, communism, monarchy, etc.,† or you can say, â€Å"The course covered all of the major forms of government, including democracy, fascism, communism, monarchy, and others.† Etc. How to Use Correct Punctuation This rule is quite simple. If you use â€Å"etc.† in the middle of a sentence, and it is not enclosed in parentheses, then you must use a comma after the abbreviation. If it is in parentheses in the middle of a sentence or at the end of a sentence, no comma is needed. Examples: Joe and I stuffed ourselves on pizza, beer, pork rinds, candy bars, etc., and we really felt it the next day. After finals were over, Joe and I stuffed ourselves on pizza, beer, pork rinds, candy bars, etc. After finals, Joe and I stuffed ourselves with every bit of junk we could find (pizza, beer, pork rinds, candy bars, etc.). Using Additional Punctuation after â€Å"Etc† Remember, â€Å"etc.† is an abbreviation, and abbreviations call for periods after them. This doesn’t mean that you don’t use any other punctuation after that period. Use all of the regular punctuation that you would if that â€Å"etc.† were just another word – question marks, exclamation points, semis: Are you going to bring the paper supplies, like plates, cups, napkins, etc.? I hate proofreading my essays, papers, etc.! We are not going to get anxious about these finals; we are not going to lose sleep, eat junk, etc.; and we are not going to go in with a defeatist attitude. In General You will not find the use of â€Å"etc.† rampant in academic writing. That is because scholarly research and writing is usually very specific and detailed and does not rely on the reader to â€Å"add† things on his own. Oh, yes, you can use it, certainly, in essays you may write for an English course. But use it sparingly in research works.

Ansoffs Product Market Expansion Grid Making Tool

Ansoffs Product Market Expansion Grid Making Tool Strategy plays a huge role in a business’s success or failure. A strategy has to be chosen in accordance to a company’s vision, mission, goals and objectives. One of the major decisions that today’s marketing managers have to take is to follow what strategy and when is the right time to implement the strategy. With the ever-increasing competition in the market, along with the continually changing customer interests, it has become difficult for managers to decide upon a strategy which can ensure a substantial amount of success, even if steps are taken carefully. The more than ever informed customers are also forcing managers to change on a regular basis. This report explains the basic fundamentals of Ansoff’s Product Market Expansion Grid and the four strategies that can be deployed after using the grid. The grid can be used to predict any growth opportunities that may exist in the market for the company to expand its business, either in terms of market or in terms of products. Based on the strategy indicated to by the grid, the managers can decide on further actions which should be taken to be more profitable. The later phase of the report describes how Etisalat, the United Arab Emirates telecom giant, entered the Nigerian market in the fifth place and still were able to penetrate the market deeply within a significant small amount of time. The managers could successfully learn from their experiences in the Egyptian market they had entered before embarking their journey of Nigeria, and that proved to be very helpful. The report also discusses the various promotions that were undertaken by Etisalat and the reason those promotions were chosen. The report emphasises on the importance of research and using the findings of the same to enhance business profitability and success. Introduction With the ever-changing lifestyles of customers in the contemporary world, businesses have realised the importance of customers in the success or fail ure of the organization. To get along with the changing business environment and customer interests, companies are transforming themselves. Today, customers are ruling the business practices and telling the companies about the type of products and services that they desire. As a result, companies have also transformed from being product oriented to being customer oriented. They are now focusing on customers, tracking them, collecting personal information about them, which would help them to understand them better and provide customized offers. Bottomline: customer is the king. One of the main reasons for this is the fierce competition existing in the markets in which these businesses operate. With the on-going changes in the organizational practices, there resides the need to revive the strategies that a company work upon, of which marketing forms a major part. Good marketing has evolved to be vital component for any successful business. It needs careful planning and execution. To i ncrease the probability that a business will succeed, companies are continually revamping and reforming their marketing practices. One of the tools helping the companies to refine their business practices is the Product-Market Expansion grid, proposed by Ansoff, to detect new intensive growth opportunities.

Pneumonia Dq question Assignment Example | Topics and Well Written Essays - 250 words

Pneumonia Dq question - Assignment Example The predisposing factors for mucormycosis are kartoacidosis, uncontrolled diabetes mellitus, solid tumors, and renal failure. Pulmonary mucormycosis generally takes place inhaling the fungal sporangiospores. The medical interventions for treating mucormycosis involve 3-pronged integration of surgical and medical approaches, together with addressing predisposing underlying conditions (Spellberg & Edwards, 2012). 2. Some laboratory test values are abnormal. The pH value is 7.5 and this figure is high. The high pH values are abnormal and are mainly experienced among patients with high blood pressure (Kontoyiannis & Lewis, 2013). PaO2 is also abnormally low at 59mmHg. This illustrates a condition that is common among patients having pheumonia. 3. Three treatments are applied in patients with pulmonary mucormycosis. The treatments are; hyperbaric oxygen therapy, surgery and step down therapy. Hyperbaric oxygen therapy applies high concentration of oxygen, which hinders the development of mucorales in vitro. Surgery is also a treatment option. Sinus lesions are very significant and should be done with minimal delay, due to the aggressive characteristic of the mucor infection. Step down therapy entails treatment of parenteral lipid amphotericin B. The treatment is antifungal. The medications involve usage of antifungal agents. Classic antibiotics like echinocandins are commonly used. Amphotericin B is also applied as liposomal formulations, with the aim of minimizing toxicity (Bitar & Van,

Innovation Strategies Description Assignment Example | Topics and Well Written Essays - 1500 words

Innovation Strategies Description - Assignment Example Therefore, Diamond believes that proximate reason as to why some civilizations came to dominate others through militarily, economically, politically, and cultural landscapes are from the effects of food production, effects of writing, effects of technology, governmental organizations, and effects of religion. He thus went ahead to demonstrate how these issues led to the occurrence of differences among cultures (Diamond, 1998). On the other part, Diamond believes that ultimate reason as to why some civilizations came to dominate others is through geography, but not through biology or race of which some studies have tried to prove. Henceforth, geography produces the cultural disparities of which his friend Yali had pointed out. The concept thus implies that Eurasian colonizers did not gain it power they still hold today through a systematic process, or through having the greatest of skill or mind, but pure geographic chance created this difference. The role of innovation in this process is that it leads to the development of systems of some specialized knowledge that eventually leads to the advances in metallurgy, literacy, and eventually the socio-economic organization. Diamond thus concludes that accidents of geography and environment created the domination of whites of the Eurasian origin over other races. Thus, the Europeans received more favors since they had more starting material and also had more favorable conditions. I agree with Diamond’s conclusion because I believe that all people and cultures have the capacity of doing similar things on the provision that they have the resources and privileges of doing so. Another proximate factor that might cause these differences in availability of advanced resources. These resources could be useful for people in all regions to conduct their own research, hence becoming the ultimate solution to many problems that occur in societies.